Frequently Asked Questions
Below you will find answers to our most commonly asked questions.
If you don't find the answer you need then please contact us
Q. Do you have a shop?
No, we do not have a shop, we are online only and have no facility to accept visitors
Q. How do I place an order?
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Proceed to the checkout page. Make sure to double-check that you have filled in your details correctly before proceeding to payment options.
Q. Why have I not received a confirmation of my order?
You should have received an email confirmation on placing your order, please check your Junk folder or Spam folder of your email as it may be in there. It is possible the order was unsuccessful or that the email address that you submitted was incorrect. In which case please contact us.
Q. When will my order be shipped?
We currently have a 5 working day dispatch lead time, after which the order will be dispatched via your selected service.
Q. Can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. Another email will be sent when your order has been dispatched. In your dispatch confirmation email, we will include any relevant tracking numbers that will allow you to follow your delivery.
Q. Can I return a product?
Yes but please contact us first, we will issue a Returns authorisation number which your return order needs to have written on the outside. For more information about a return please....CLICK HERE
Q. Do you accept postal orders & cheques?
No, we are no longer able to accept postal orders or cheques.
Q. Can I add to my order or change my order after I have placed it?
Once you have received an order confirmation from us, it can no longer be amended through the website. If you do wish to amend your order please contact us, and as long as your order hasn't been sent to the warehouse for packing we can update your order for you. Please note: we cannot guarantee changes to an order once it has been placed.
Q. What happens if I order an item that's out of stock?
We will cancel the item and you will not be charged for it. Occasionally an item will show as in stock when it isn't. When we dispatch the order, we will only take payment for the items we have sent.
The payment authorization on your card will hold funds for the total order with your bank, but we only take payment for what we send you. This means, you will only pay for what you have been invoiced and this can be less than the original amount authorized. Since items move in and out of our warehouse very quickly, our stock figures can and do change between orders and dispatch, therefore we have this system in place to ensure you receive as much of your order as possible.
Q. Where's my order?
If you have received a dispatch shipping notification please allow 7 working days for your order to be delivered. If after this time your order still has not been delivered please contact us.